Coronavirus Pandemic Update
Update For Our Valued Members
Massachusetts Governor Charlie Baker issued a Stay-at-Home Advisory for Tuesday, March 24th through Tuesday, April 7th. As an essential business, our Drive-Up Tellers and ATMs will continue to remain open during this time. We highly encourage members to use our digital services like online and mobile banking, as well as mobile deposit for their banking needs. Our Member Solutions Center remains open, you can find their hours listed below.
WE HAVE CLOSED OUR BRANCH LOBBIES:
- Effective Wednesday, March 18th, our branch lobbies are closed. Members will be serviced at the Drive-Up Teller Windows. All ATMs (drive up and walk up) will continue to be available.
- Our Member Solutions Center is open regular hours. You can reach us at 508-490-8000; they are open Monday–Friday from 8am to 7pm and on Saturdays, 8am to 1pm. Our team will answer any questions you may have related to your accounts.
- If you have a scheduled appointment at a branch location or need to schedule one any time after March 17th, please contact our Member Solutions Center at 508-490-8000 to make those arrangements.
- We are an essential business and will remain open during a state or federal emergency order.
- We continue to require all employees who are feeling ill to stay home.
WHAT YOU CAN CONTINUE TO DO:
Bank from home 24/7
Use the St. Mary’s mobile app or online banking to deposit checks, pay bills, check balances, transfer funds and much more. It is easier than ever to do your banking at home or on the go.
Enroll Now in Consumer Online Banking
Enroll Now in Business Online Banking
Be on alert for fraud
Fraudsters often take advantage of people when they are anxious and vulnerable. In times like these, it’s important to keep your guard up. Be on high alert for phishing emails relating to the coronavirus. Scammers often exploit on “hot news topics” to trick you into clicking on their websites and emails. Below are some tips to help keep you safe:
- Click to check the sender’s email address for grammatical errors or suspicious domains - including emails supposedly from the Centers for Disease Control (CDC) and World Health Organization (WHO)
- Emails from St. Mary’s Credit Union always come from @stmaryscu.org
- St. Mary’s Credit Union will NEVER ask you for personal information via email
- Visit our website for more tips on how to Prevent Fraud & ID Theft
Reach out for assistance
If you should face a loss of income, due to a temporary shutdown or furlough in regards to your employment or a reduction in hours, St. Mary’s is here for you. Please call us and we can attempt to develop an action plan to assist you with loan payments or financial challenges you are facing.
We will continue to monitor the situation, provide the latest updates on banking with St. Mary’s Credit Union and let you know if anything changes in regards to the manner in which we serve you. We value your trust and we will work to hard to help our members navigate this uncertain time.
Again, thank you for being a valued member of St. Mary’s Credit Union.