Update For Our Valued Members
Massachusetts Governor Charlie Baker has Massachusetts in Phase Three, as of July 6th. As an essential business, our Drive-Up Tellers and ATMs will continue to remain open during this time. We highly encourage members to use our digital services like online and mobile banking, as well as mobile deposit for their banking needs. Our Member Solutions Center remains open, you can find their hours listed below.
WE ARE OPEN FOR BUSINESS:
- Our branches are here for our members during regular business hours for both appointments and walk-in service. Doorbells have been installed at each branch so that our members can easily get our attention to be let in. We encourage continued use of our drive-up windows for basic transactions and appointments for lobby service to minimize wait times for assistance.
- Our Member Solutions Center is open regular hours. You can reach us at 508-490-8000; they are open Monday–Friday from 8am to 7pm and on Saturdays, 8am to 1pm. Our team will answer any questions you may have related to your accounts.
- If you have a scheduled appointment at a branch location or need to schedule one, please contact our Member Solutions Center at 508-490-8000 to make those arrangements.
- We are an essential business and will remain open during a state or federal emergency order.
- We continue to require all employees who are feeling ill to stay home.
- Masks or face coverings (masks) are generally not required when social distancing can be maintained.
- Masks are required if/when social distancing can’t be maintained (for example, if two people needed to service an ATM or help a member at the same drive-up window).
- Masks are required if meeting with a member in the lobby and social distancing can’t be maintained, or if the member requests masks on branch staff.
- Members coming into lobbies for appointments will be asked to wear masks; however, they will be asked to identify themselves without their masks prior to being allowed entry into the building.
- Anyone who has doctor’s orders to wear a mask must do so on St. Mary’s Credit Union property.
- These practices allow for safety of members and employees.
WHAT YOU CAN CONTINUE TO DO:
Bank from home 24/7
- Use the St. Mary’s mobile app or online banking to deposit checks, pay bills, check balances, transfer funds and much more. It is easier than ever to do your banking at home or on the go.
Enroll Now in Consumer Online Banking
Enroll Now in Business Online Banking
Be on alert for fraud
Fraudsters often take advantage of people when they are anxious and vulnerable. In times like these, it’s important to keep your guard up. Be on high alert for phishing emails relating to the coronavirus. Scammers often exploit on “hot news topics” to trick you into clicking on their websites and emails. Below are some tips to help keep you safe:
- Click to check the sender’s email address for grammatical errors or suspicious domains - including emails supposedly from the Centers for Disease Control (CDC) and World Health Organization (WHO)
- Emails from St. Mary’s Credit Union always come from @stmaryscu.org
- St. Mary’s Credit Union will NEVER ask you for personal information via email
- Visit our website for more tips on how to Prevent Fraud & ID Theft
- In late April, the Marlborough Police Department received several reports from residents, specifically senior citizens, about fraudulent telephone calls from people who claim that their grandchild or family member has been involved in an accident, is in police custody, or somehow is in need of a large amount of money. In addition, they claim that they have a courier who is nearby and can pick up the money. The courier vehicles have either been commercial vans, minivans or high end sedans. Several area departments are also reporting similar scams in which residents have lost thousands of dollars. Please do not make any withdrawals, wire any money or hand over cash to someone you do not know. If you are unsure of the identity of the caller or feel uncomfortable about the nature of the call, please call the Marlborough Police at 508-485-1212 (or your local police department's non emergency line) and report the incident.
Reach out for assistance
We are here to help.
- If you should face a loss of income, due to a temporary shutdown or furlough or a reduction in hours in regards to your employment , St. Mary’s is here for you. Please call us and we can attempt to develop an action plan to assist you with loan payments or financial challenges you are facing.
- We are now offering a Member Hardship Loan for those affected by COVID-19. Learn more and apply online.
- For those who did not receive their Economic Impact Payment (EIP) from the CARES Act electronically into their credit union account, you may receive the payment via mail as an EIP Debit Card. You can visit the IRS website’s informative EIP page about the debit cards as question #45 on the IRS website or learn specifics about the debit card at https://www.eipcard.com/.
We will continue to monitor the situation, provide the latest updates on banking with St. Mary’s Credit Union and let you know if anything changes in regards to the manner in which we serve you. We value your trust and we will work to hard to help our members navigate this uncertain time.
Again, thank you for being a valued member of St. Mary’s Credit Union.