Protecting Your Personal Information
Banking with St. Mary's Credit Union is one of the best ways to keep your money and financial information safe and secure. However, you should be aware of the various types of fraud and scams that are being used by criminals today and the measures that we have in place to keep your accounts and identity safe.
Fraud Prevention Team
For added security, our Fraud Prevention Team continuously monitors debit card activity to help identify and prevent fraudulent transactions on your account.
If suspicious charges outside of the norm appear on your card, our Team may contact you to confirm the charges. If our Team is unable to reach you, they will leave a message asking you to call them back at (877) 253-8964 to verify your card activity. Only once the charges have been confirmed by you will the transactions be processed. If you would like to contact our Fraud Prevention Team to discuss suspicious activity on your debit card, please call (877) 253-8964 or contact our Member Service Center at (866) 585-7628.
REMEMBER: St. Mary's Credit Union will never ask for personal information via the internet or by text message. If you receive any requests for personal information, such as your full Social Security number, debit card number, PINs or account numbers, by phone, text, email or other electronic method, please call our Member Service Center immediately at (866) 585-7628. If you would like more information about how we keep your information private and secure, please review our Privacy Notice.
Restriction on Out-of-State Debit Card Transactions
To provide you with additional debit card security in areas where fraud is most common, we have restricted some out-of-state debit card transactions to PIN based approvals only. This means that you can access your funds and make purchases with your debit card by using your PIN, but your transaction may not be approved if a signature or no authorization is required to complete the transaction. This precautionary measure will deter fraudsters who may attempt to use a stolen debit card number without having to authorize the transaction with a PIN.
If you are planning to travel or do business out-of-state or internationally, please contact our Member Service Center at (866) 585-7628. Our Member Service Center Representatives will review your travel plans with you and provide advice regarding transactions at your destination.
- The Federal Bureau of Investigation
- Federal Trade Commission
- Internet Crime Complaint Center
- National Credit Union Administration (NCUA)
- How to Report and Identify Phishing, E-mail Scams and Bogus IRS Web Sites
- Recognizing and Avoiding Email Scams (PDF)
- Avoiding Social Engineering and Phishing Attacks