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Payment fraud happens when someone uses information from your checks, credit and debit cards, or any other form of payment without your knowledge to commit fraud or other crimes. But this, and other forms of identity theft, can be avoided, if you know how to protect yourself.

Avoid being a victim of payment fraud

Don't make it easy for criminals to steal your personal information. Here are some common sense tips to protect your identity:

  1. Balance your checkbook, and verify all account and credit card statements as soon as they arrive.
  2. Keep all checks, credit and debit cards in a safe place.
  3. Don't leave outgoing checks or paid bills in your mailbox, and report lost or stolen items immediately.
  4. Don't write PIN numbers on your credit or debit cards, or leave them in your wallet for a thief to find.
  5. Use a paper shredder to securely dispose of any documents containing personal information.
  6. Make online purchases only from trusted Web sites. If you have questions about a company, you can check them out with the Better Business Bureau.
  7. NOTE! Consider paying all your bills electronically with online bill pay. This method is considered more secure than mailing paper checks.

Reducing your risk of identity theft starts with protecting your personal information. Keep it from getting into the wrong hands. Always be diligent about protecting your identity.

Fraud Prevention Team

For added security, our Fraud Prevention Team continuously monitors debit card activity to help identify and prevent fraudulent transactions on your account.

If suspicious charges outside of the norm appear on your card, our Team may contact you to confirm the charges. If our Team is unable to reach you, they will leave a message asking you to call them back at (866) 842-5208 to verify your card activity. Only once the charges have been confirmed by you will the transactions be processed. If you would like to contact our Fraud Prevention Team to discuss suspicious activity on your debit card, please call (866) 842-5208 or contact our Member Service Center at (866) 585-7628.