Welcome to our Technology Upgrade Information Center. For more than a year, St. Mary's Credit Union has been preparing to offer members a better banking experience. It is coming to you in early October.
This Information Center is the hub for all information, questions, notifications and things to do prior to the launch. It is organized to allow you to navigate easily and it provides us a "greener" way to share important information with our members!
Scroll through the links below for everything you need to know...
What You Need to Know
To ensure you are prepared when the upgrade goes into effect, below are steps you should take now to ease the transition process:
|Users Impacted||What You Need to Know|
|NOW AVAILABLE||Online Banking Users||Pre-registration for the new Online Banking site is now available. Pre-register now by visiting this page and following the instructions.|
|NEW||Online Banking Users||After the system upgrade, recurring and scheduled Online Banking transfers will post to your account at 8AM on the business day they are scheduled for. If this scheduled date falls on a weekend or holiday, the transfer will post on the following business day.|
|NEW||Checking & Savings Account Holders||Currently, when you use a Non-SMCU/SUM/CO-OP ATM, we assess a $1.50 fee. Beginning October 10th, you will see this fee as one total combined amount of fees for ALL ATM withdrawals done at a Non-SMCU/SUM/CO-OP ATM during your account's statement cycle. For example, if you use an out of network ATM four times in a month, you will see one $6.00 fee on that month's statement.|
|NEW||Gateway & Relationship Checking Account Holders||Beginning October 10th, ATM fee reimbursements will post to your account as one total combined rebate amount at the end your account's statement cycle.|
|Online Banking Users||Confirm that your email address is up to date. You may update your email address by signing into our current Online Banking system and selecting the Options tab.|
|Online Banking Users||After the system upgrade, you will initially have access to 13 months of past statements within Online Banking. In the 11 months following the system upgrade, this will build to 24 months of past statements. If you need access to past statements beyond 13 months, you can download them prior to October 6th or contact our Member Service Center or branch offices for assistance beginning on October 10th.|
Your Guide to What's Ahead
As with all technology upgrades, some things are going to look and work differently. Rest assured that we are changing for the better. This Upgrade Guide is designed to help you maneuver through the upgrade process.
Because we want you to be prepared well in advance, we have outlined closing dates as well as the days and times we will have limited service.
|Time Frame||What's Happening||What It Means|
Columbus Day Weekend
October 7, 8 and 9
|Branch Offices||All offices will be closed.|
|Member Service Center||Our Member Service Center will be open with limited services on Saturday, October 7th from 8AM to 1PM.|
|Account Balances, Online Banking, Mobile Banking and SMART Line Telephone Banking||These services will be unavailable from Friday, October 6th at 5PM through Tuesday, October 10th at 8AM|
|ATM and Debit Cards||St. Mary's Credit Union ATMs will not be in service during this system upgrade. You will be able to make surcharge free withdrawals at any SUM or CO-OP network ATM and purchases with your debit card.|
|Detailed Technology Upgrade Calendar|